Norway's immigration directorate cuts contact hours to work on cases

Frazer Norwell
Frazer Norwell - [email protected]
Norway's immigration directorate cuts contact hours to work on cases
Norway's UDI is cutting its contact hours to process cases. Pictured is the Norwegian flag in the sunlight. Photo by Maryan Ivasyk on Unsplash

Norway’s Directorate of Immigration will cut the hours that applicants can contact it to try and process more residence, citizenship and asylum applications.


The Norwegian Directorate of Immigration (UDI) will close its information service on Wednesdays until April 2024 to try and spend more time working on cases.

“UDI will allocate more time to process applications in February, March and April 2024. Therefore, we will not be as available as normal by phone and e-mail during this period. At the same time, more people will be given the opportunity to chat with the UDI Information Service,” the directorate wrote on its website.

It said that the reason it was closing its information service on Wednesday is that its case officers who handle applications also work on the information service. The time, therefore, would free up case officers to process applications.


The service will remain open on all other weekdays between 10am and 3pm. The service also said there may be long waiting times for callers. 

The UDI also said that those wondering about waiting times will need to check the information on its website as its information service is unable to provide any additional information.


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Neil cameron 2024/02/08 17:32
Not fit for purpose dysfunctional institution broken so bad it is a joke should serve the public to offer solutions to their needs ridiculous waiting times and no leadership a ship with no captain and no accountability how much longer do the public need to suffer this ridiculous mis management with very high painful fees

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