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Ditch the paperwork: How to get a Norwegian digital mailbox

A digital mailbox is a way to receive essential letters and documents in Norway, but how can you get one, and how does it work?

Somebody using a smartphone.
Once you have a digital mailbox you'll be able to check your post using your smartphone. Pictured above is somebody using their smartphone. Photo by Jonas Leupe on Unsplash

Depending on where you live in Norway, checking the mail can be a chore. If you are lucky and live in the city, then a trip to the post box isn’t too arduous, but if you live somewhere a bit more remote, then it could mean a trip into town every time you’re expecting a letter.

Thankfully, Norwegians are ahead of the curve when it comes to doing things digitally, and you can receive important letters and documents into a digital mailbox with minimal hassle.

READ MORE: 16 things you can do online in Norway

How does it work? 

A digital mailbox- or digital postkasse in Norwegian- is a place to digitally receive post from authorities and municipalities. Digital mailboxes also allow you to receive correspondence from private companies, such as energy providers.

Around 600 central and local government agencies send mail digitally via these digital mailboxes.

There are two mailboxes you can choose from in Norway. These are Digipost and e-Boks. Digipost is a digital mailbox run by Posten, Norway’s postal service, while e-Boks is a private company. Both are available in English. 

You can also receive documents like your Norwegian tax return on Altinn, the government’s dialogue and application portal, but this isn’t the same as a digital mailbox.

Digipost and E-Boks essentially offer the same service, so it will be down to personal preference when choosing. When new mail arrives, you’ll be notified by SMS or email.

They are secure and encrypted, meaning that nobody but yourself has access to the mailbox.

Who can get one? 

To create a digital mailbox, you will need to be at least 15-years-old, have a Norwegian personal identification number and a form of electronic ID.

For Digipost, this can be, BankID, Commfides, MinID, or Buypass.

For E-boks, you can use the same. However, you can only use BankID when logging in to view mail from private companies.

This may mean the Digipost is the better option for you if you have struggled to get a BankID.

READ MORE: How to get an electronic ID in Norway without a ‘personnummer’

How can I apply? 

The process for setting up a digital mailbox is done on the provider’s site. You will be asked to provide your personal number, phone number and email address.

If the Norwegian Digitisation Agency has your information and contact details on record, then signing up for Digipost should only take a couple of minutes. If the Norwegian Digitisation Agency doesn’t have your details, then fear not because setting up a mailbox still won’t take more than 10 minutes if you have everything you need. 

What can I do with it? 

Depending on the service you choose, you will- in addition to reading your post-also be able to sign contracts and pay invoices directly via your digital mailbox.

Digital mailboxes can also help you save cash as utility providers usually apply a charge for sending post to a physical address.

Additionally, you can create an archive of important letters and documents that may come in handy at a later date.

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How to register a change of address in Norway 

When you move houses in Norway, you must inform the authorities of your address change within a set period of time. Here’s what you need to know about the process 

How to register a change of address in Norway 

Moving can be a stressful process, making sure you have enough boxes, deciding what to take with you and what to get rid of and wondering whether or not your furniture will be a good fit in the new place. 

Therefore, it can be easy to overlook other important details, such as registering your change of address. 

When you move homes in Norway, you are legally required to notify the authorities of an address change either within 31 days of moving, or eight days after taking over the new place

This ensures that the address you are listed under in the national population register is correct. 

You will also need to register the move with the national postal service Posten Norge, too. 

What happens if you forget to register a move? 

Under the old population register laws, you could be punished with a fine for not reporting the move. 

However, this isn’t clear whether this is still the case following the introduction of the new Population Register Act.

However, if the Norwegian Tax Authority suspects that somebody has an incorrect address in the population register, they can request the person in question to appear at the nearest tax office to give a more detailed explanation of the matter. 

How do you report an address change?

To update your address in the National Population Register, you will need to head to the website of the Norwegian Tax Administration (Skatteetaten). 

 Once there, you will head to application portal to register an address change

You will need either a D-number or national identity number and an electronic ID, such as Commfides or BankID. MinID is also accepted

Once logged in, you’ll have the option to change your address and contact information that appears in the national registry. 

There is also the option to change your address abroad too. In most cases, this change will then happen automatically. 

You can also register to change the address in the national population register via a paper form. You’ll need to download it and submit it and a copy of an ID card that includes your date of birth, name, signature and photograph. You shouldn’t send a copy of a bank card that doubles up as a form of ID. 

The process for updating your address with the postal service is similar. You will need to head to Posten Norge’s website. You will then have the option to change your address online, which can only be done in Norwegian or download a form

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