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Norway’s BankID not sure when issues will be resolved

Electronic identification service BankID has said it is unable to find the cause of problems preventing users in Norway from signing in and isn't sure when the issue will be fixed. 

Pictured is somebody singing in.
BankID has said it is unsure when the issues will be fixed. Pictured is somebody signing in. Photo by NordWood Themes on Unsplash

BankID users with the app and code chip are facing a third day of issues signing into the service, and the electronic ID firm said that it was unsure what was causing the issues. 

“We are very concerned about delivering a stable service, and we are in no way satisfied with the situation,” Øyvind Brekke, from BankID, said to financial media site E24

The service is used for banking and payment services, such as Vipps, and for accessing public and municipal services such as the Norwegian Tax Administration and Helsenorge. 

The firm said it was working with its technical supplier DXC, which it switched to from Nets in October, to find a solution. 

“We are having ongoing crisis meetings with the suppliers and hope it will help find out what the problem is and find a solution,” Brekke said. 

“At present, we do not know exactly where the problem lies. It is a complex service with very high-security requirements and long value chains. Considerations for operations can also not compromise security,” Brekke explained. 

Brekke asked users to remain patient while BankID worked on the issue. He also suggested asking users to avoid using the app between the hours of 9am and 7pm to try and get the most stable experience and get the best luck of logging in. 

READ ALSO: Everything foreigners in Norway need to know about electronic IDs

Unfortunately for frustrated users, it isn’t clear when the issues could be resolved. 

“I do not currently want to answer that question since we are still troubleshooting. It is too early to say when we can be ready,” Brekke said. 

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How to register a change of address in Norway 

When you move houses in Norway, you must inform the authorities of your address change within a set period of time. Here’s what you need to know about the process 

How to register a change of address in Norway 

Moving can be a stressful process, making sure you have enough boxes, deciding what to take with you and what to get rid of and wondering whether or not your furniture will be a good fit in the new place. 

Therefore, it can be easy to overlook other important details, such as registering your change of address. 

When you move homes in Norway, you are legally required to notify the authorities of an address change either within 31 days of moving, or eight days after taking over the new place

This ensures that the address you are listed under in the national population register is correct. 

You will also need to register the move with the national postal service Posten Norge, too. 

What happens if you forget to register a move? 

Under the old population register laws, you could be punished with a fine for not reporting the move. 

However, this isn’t clear whether this is still the case following the introduction of the new Population Register Act.

However, if the Norwegian Tax Authority suspects that somebody has an incorrect address in the population register, they can request the person in question to appear at the nearest tax office to give a more detailed explanation of the matter. 

How do you report an address change?

To update your address in the National Population Register, you will need to head to the website of the Norwegian Tax Administration (Skatteetaten). 

 Once there, you will head to application portal to register an address change

You will need either a D-number or national identity number and an electronic ID, such as Commfides or BankID. MinID is also accepted

Once logged in, you’ll have the option to change your address and contact information that appears in the national registry. 

There is also the option to change your address abroad too. In most cases, this change will then happen automatically. 

You can also register to change the address in the national population register via a paper form. You’ll need to download it and submit it and a copy of an ID card that includes your date of birth, name, signature and photograph. You shouldn’t send a copy of a bank card that doubles up as a form of ID. 

The process for updating your address with the postal service is similar. You will need to head to Posten Norge’s website. You will then have the option to change your address online, which can only be done in Norwegian or download a form

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