Telenor sales rep hurled abuse at customer

A telesales agent in Norway has found that yelling ‘fuck you’ to a customer is not a successful recipe for staying in paid employment.

Annette Bergsagel, 23, said she received a call in May from a telemarketing worker from Djuice, a Telenor subsidiary, asking if she wanted to change her mobile phone operator, newspaper VG reports.

Bergsagel, from Stavanger, recalled how she declined the offer.

“I remember the conversation well because I’m normally not that nice to phone salespeople. But I was polite with this particular seller and we had a long conversation,” she told VG.

The agent wouldn’t take no for an answer, according to Bergsagel, who said she turned him down several times over the course of the call. Eventually he fell silent for a few moments, prompting the 23-year-old to ask if he was still on the other end of the line.

“He screamed ‘fuck you’ at me and then hung up,” she said.

Later that evening Telenor called her to say that the call had been recorded and assured her it wasn’t standard company policy to shout abuse at potential customers, in English or any other language.

The firm added that the call would have consequences for the employee, and Telenor spokesman Tor Odland confirmed at the weekend that the man no longer worked for the company.

Last week, another Telenor worker lost his job after texting a 16-year-old customer to say he hoped she burned in hell after she phoned to make a complaint about the company’s service.

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Norwegian road authority in hot water for dumping rocks near UNESCO-listed fjord

The Norwegian Public Roads Administration will need to clear up more than 1,000 trucks worth of stones and rubble it left near the stunning UNESCO world heritage listed Nærøyfjord.

Norwegian road authority in hot water for dumping rocks near UNESCO-listed fjord
Nærøyfjorden near to where the Norwegian Public Roads Administration left behind more than 11,000 cubic metres of rocks. Photo by Arian Zwegers on Flickr.

Fly-tipping and rubbish dumping are typically associated with rogue tradespeople and cowboy builders, but it’s the Norwegian Public Roads Administration that is being asked to clear some 11,250 cubic metres of rocks it left near a UNESCO listed beauty spot.

The breathtaking Nærøyfjord in Aurland municipality, south-western Norway, is a landscape conservation area meaning its protected and, therefore, the rubble shouldn’t have been left there.

“This is a blister. We will clean up after ourselves,” Stig Berg Thomassen, project manager for the road authority, told NRK.

The rocks were left behind following a project to upgrade the nearby Gudvanga tunnel.

Thomassen said the mess was left in the conservation area because it wasn’t clearly marked as off-limits.

Nærøyfjorden has been listed as a landscape conservation area since 2002, and the site was added to the UNESCO world heritage list a few years later in 2005.

READ ALSO: You can now get married at this famous Norwegian beauty spot

The municipality in Aurland has given the road authority until December 17th to clear the mess. The mayor for the municipality said the road authority would begin to clear up the remnants of its building project as soon as possible.

The stones won’t be going far, though and will only be moved around 50 to 100 metres along the road to where the conservation area ends.

Project manager Thomassen has admitted that the situation could have been avoided with better planning.

“Yes, we should have probably have done that (prepared better). The situation is as it is, so we just have to clean up. It won’t take long to move the rocks. The Stones will only be transported 50 to 100 meters,” he confessed.