Telenor sales rep hurled abuse at customer

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16:45 CEST+02:00
A telesales agent in Norway has found that yelling ‘fuck you’ to a customer is not a successful recipe for staying in paid employment.

Annette Bergsagel, 23, said she received a call in May from a telemarketing worker from Djuice, a Telenor subsidiary, asking if she wanted to change her mobile phone operator, newspaper VG reports.

Bergsagel, from Stavanger, recalled how she declined the offer.

“I remember the conversation well because I’m normally not that nice to phone salespeople. But I was polite with this particular seller and we had a long conversation,” she told VG.

The agent wouldn’t take no for an answer, according to Bergsagel, who said she turned him down several times over the course of the call. Eventually he fell silent for a few moments, prompting the 23-year-old to ask if he was still on the other end of the line.

“He screamed ‘fuck you’ at me and then hung up,” she said.

Later that evening Telenor called her to say that the call had been recorded and assured her it wasn’t standard company policy to shout abuse at potential customers, in English or any other language.

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The firm added that the call would have consequences for the employee, and Telenor spokesman Tor Odland confirmed at the weekend that the man no longer worked for the company.

Last week, another Telenor worker lost his job after texting a 16-year-old customer to say he hoped she burned in hell after she phoned to make a complaint about the company’s service.

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