‘Burn in hell’ texter no longer employed: Telenor

A Telenor customer service agent who told a 16-year-old customer she could burn in hell is no longer employed by the mobile network operator, the firm has revealed.

'Burn in hell' texter no longer employed: Telenor
Photo: Gorm Kallestad/Scanpix

Telenor refused to say whether the offending staff member had been sacked or left his job voluntarily at the firm's Gjøvik facility in eastern Norway.

"We won't go into any details, but perhaps it was perhaps unavoidable with such a serious incident," Telenor spokesman Tor Odland told newspaper VG.

The unsavoury incident happened last Thursday after 16-year-old Maiken Fredriksen Iversen phoned Telenor to make a complaint. Minutes later, a disgruntled customer service agent sent her a text message to say he hoped she would burn in hell.  

The 16-year-old from Kirkenes contacted the Norwegian operator on Thursday to ask why she had not received a warning message when she was about to exceed the monthly limit on her subscription, VG reported. 

“He told me to download an app to keep a check on my usage,” Iversen told the newspaper.

“I said that shouldn’t be necessary, since I’m supposed to receive a notification via SMS. He then asked me to ‘be a little bit helpful’. I said that wasn’t good enough but wished him a good day before hanging up.”

A few minutes after the call, Iversen could hardly believe her eyes when a text message arrived from a Telenor number:

“It’s rare to encounter this level of cheek. Hope you burn in hell!”

Another message from Telenor informed Iversen the company had activated a mobile broadband service which she had not requested.

Furious, the girl’s mother, Mette Fredriksen, called Telenor to ask for clarification. When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media.

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Today in Norway: A roundup of the latest news on Tuesday

Found out what’s going on in Norway on Tuesday with the Local’s short roundup of important news.

Today in Norway: A roundup of the latest news on Tuesday
The northern lights in Tromsø. Photo by Lightscape on Unsplash

One in ten international students in Norway has had Covid-19

Ten percent of overseas students studying in Norway, compared to just 2.9 percent of Norwegian students, have had Covid-19, according to the Students Health and Well Being Survey (SHoT).

Some 62,000 thousand of Norway’s 300,000 students responded to the survey.

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Overall, nearly three percent said that they been infected with the Coronavirus, just over half have had to self isolate, and 70 percent took tests.

Woman in her 40’s charged with murder

A woman has been charged with murder in Halden, southeast Norway after a body was found in an apartment in the towns centre.

She will be questioned on Tuesday. A public defender has been appointed. 

Six police cars attended the scene at a small housing association in the centre of Halden.

A person found in the same apartment is being questioned as a witness.

Network provider Telenor’s revenues down 2.1 billion kroner compared to last year

Telenor’s revenues are down 2.1 billion in the first quarter and the company has written of its 6.5 billion kroner investment in Myanmar following Februarys military coup.

The mobile network operator became one of the first foreign providers in the country and had gained a 35 percent market share.

However, the country’s new military regime shut down the mobile network on March 15th.

“In Myanmar, we are experiencing a confusing and uncertain situation. We are deeply concerned about the development in the country,” The company stated in its quarterly report.

Norway and Sweden in reindeer border dispute

Swedish Sami reindeer herders will appear in court this week in a case against the Ministry of Agriculture and Food.

The Swedish Sami herders believe they have exclusive rights to grazing areas across the Norwegian border because they have lived in the surrounding area for hundreds of years. The Norwegian government rejects these claims.

The reindeer grazing convention will be central to the case; the convention facilitates mutual cross-border grazing for reindeer herds.

Sweden withdrew from the convention in 2005. However, Norway enshrined the convention in law in 2005.

483 Coronavirus infections recorded

On Monday, 483 new cases of Covid-29 were registered, an increase of 75 compared to the average of the previous week.

READ ALSO: Norway considers lifting measures for people who have had their first Covid vaccine 

This is down from 1150 cases registered during the peak of Norway’s third wave on March 16th.

This is partly because fewer infections are registered during weekends and public holidays, causing an uptick on Mondays.