Telenor told 16-year-old girl to ‘burn in hell’

Just minutes after Maiken Fredriksen Iversen phoned Telenor to make a complaint, a disgruntled customer service agent sent her a text message to say he hoped she would burn in hell.

The 16-year-old from Kirkenes contacted the Norwegian mobile network operator on Thursday to ask why she had not received a warning message when she was about to exceed the monthly limit on her subscription, newspaper VG reports.

“He told me to download an app to keep a check on my usage,” Iversen told the newspaper.

“I said that shouldn’t be necessary, since I’m supposed to receive a notification via SMS. He then asked me to ‘be a little bit helpful’. I said that wasn’t good enough but wished him a good day before hanging up.”

A few minutes after the call, Iversen could hardly believe her eyes when a text message arrived from a Telenor number:

“It’s rare to encounter this level of cheek. Hope you burn in hell!”

Another message from Telenor informed Iversen the company had activated a mobile broadband service which she had not requested.

Furious, the girl’s mother, Mette Fredriksen, called Telenor to ask for clarification. When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media.

Speaking to VG, Telenor’s communications director Tor Odland said the company apologized unreservedly for the offence caused. He personally called the family after learning of the incident.

“This is serious! Nobody should be treated like this. I’ve never heard anything like it.”

Odland said the employee behind the infernal text message was “very sorry”, adding that there were “no excuses” for his behaviour.

Though she accepted the apology, Mette Fredriksen said she and her daughter had long been customers of Telenor but now planned to take their business elsewhere.

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Norwegian road authority in hot water for dumping rocks near UNESCO-listed fjord

The Norwegian Public Roads Administration will need to clear up more than 1,000 trucks worth of stones and rubble it left near the stunning UNESCO world heritage listed Nærøyfjord.

Norwegian road authority in hot water for dumping rocks near UNESCO-listed fjord
Nærøyfjorden near to where the Norwegian Public Roads Administration left behind more than 11,000 cubic metres of rocks. Photo by Arian Zwegers on Flickr.

Fly-tipping and rubbish dumping are typically associated with rogue tradespeople and cowboy builders, but it’s the Norwegian Public Roads Administration that is being asked to clear some 11,250 cubic metres of rocks it left near a UNESCO listed beauty spot.

The breathtaking Nærøyfjord in Aurland municipality, south-western Norway, is a landscape conservation area meaning its protected and, therefore, the rubble shouldn’t have been left there.

“This is a blister. We will clean up after ourselves,” Stig Berg Thomassen, project manager for the road authority, told NRK.

The rocks were left behind following a project to upgrade the nearby Gudvanga tunnel.

Thomassen said the mess was left in the conservation area because it wasn’t clearly marked as off-limits.

Nærøyfjorden has been listed as a landscape conservation area since 2002, and the site was added to the UNESCO world heritage list a few years later in 2005.

READ ALSO: You can now get married at this famous Norwegian beauty spot

The municipality in Aurland has given the road authority until December 17th to clear the mess. The mayor for the municipality said the road authority would begin to clear up the remnants of its building project as soon as possible.

The stones won’t be going far, though and will only be moved around 50 to 100 metres along the road to where the conservation area ends.

Project manager Thomassen has admitted that the situation could have been avoided with better planning.

“Yes, we should have probably have done that (prepared better). The situation is as it is, so we just have to clean up. It won’t take long to move the rocks. The Stones will only be transported 50 to 100 meters,” he confessed.